Refund policy

At Corvine Mode, we are dedicated to providing the modern woman with high-quality, sophisticated pieces. If your purchase doesn't perfectly complement your style, we are here to ensure a seamless return or exchange process.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date your package is delivered to request a full refund.

Eligibility Criteria:

  • Items must be in their original condition: unworn, unwashed, and unaltered.

  • All original tags, packaging, and accessories must be included.

  • For hygiene reasons, certain items such as intimates or earrings may be final sale (unless defective).

2. Our 6-Month Quality Guarantee

We stand behind the craftsmanship of our collection. Corvine Mode provides an industry-leading 6-Month Warranty against manufacturing defects.

  • What is covered: Issues with stitching, hardware (zippers/buttons), or fabric integrity that occur within 180 days of purchase.

  • Our Resolution: If a defect is confirmed, we will provide a complimentary replacement of the same item. If the item is out of stock, you may choose a different piece of equal value or receive store credit.

  • Note: This warranty does not cover normal wear and tear, accidental damage, or improper care.

3. How to Initiate a Request

To start a return or a warranty claim, simply follow these steps:

  1. Email Us: Send a message to info@corvinemode.com.

  2. Subject Line: Please use "Return Request - Order #[YourOrderNumber]" or "Warranty Claim - Order #[YourOrderNumber]".

  3. Details: Briefly explain the reason for the return. For warranty claims, please attach clear photos of the defect.

Our concierge team will respond within 24–48 business hours with detailed instructions and the return shipping address.

4. Refunds & Processing

Once your return is received and inspected at our New York facility, we will notify you of the approval or rejection of your refund.

  • Approval: Your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5–10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

5. Shipping Costs

  • Defective Items: If you are exercising your 6-month warranty or received the wrong item, Corvine Mode covers 100% of the return shipping costs.

  • Standard Returns: For returns based on personal preference (style, fit, or color), the customer is responsible for the return shipping postage.

6. Contact Us

For any questions regarding your order or our policies, please reach out to our New York headquarters:

Corvine Mode 582 Broadway, Suite 1202

New York, NY 10012, United States

Email: info@corvinemode.com

Phone: +1 (212) 555-0178